Rock Cress Aubrieta Hybrida Whitewell Gem Ground Cover Purple 200 Seeds

Customers can make changes to the shipping address, product, variant or cancel the order in the next 2 hours after placing the order.

If the order has entered the shipping process or the package is already in USPS possession, moving within the network, we cannot make any changes anymore. 

How long does it take to receive my product?

Delivery Guarantee

While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. 

Please check your shipping address carefully! 

We guarantee delivery only to the addresses we are given. Postal and delivery services will not forward. If you, the customer provided an incorrect or incomplete address, then there is no re-delivery service for your order and no refund.

Gardening Plants And Flowers ships to most countries worldwide via EMS, USPS or DHL e-commerce for all domestic and international packages.

Under normal conditions, in all other months of the year, the processing time for orders is 2-3 business days.

After that, the estimated delivery time is 3-9 days within US and 2-6 weeks internationally.

However, during holidays, special conditions or limited edition launches, this time may vary. 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages or recalling packages, and we will look to resolve shipping issues in other ways. 

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation.

Shipping & Handling Charges are as follows:

For Seeds there is a Flat Rate shipping fee for all domestic orders (within United States territory). This means, it doesn’t matter how many seed items you add to cart, you'll pay the same shipping fee.

For Gardening Tools and Other products the shipping fee is calculated at the checkout page for all domestic and international orders (free shipping over $75).

Your order may arrive in separate packages. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL, USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by EMS, DHL, USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub (other than seeds). 

How can I track my order?

You will receive a shipping confirmation email once your order is ready to ship. The day an order ships does not count as a day in transit. 

However, note that most of the time, the tracking system will display more information only after the package is collected by the carrier.

So, if you can’t track your parcel, the reason might be simply because no data available in the system yet, your order hasn’t been confirmed yet.

The logistics provider’s tracking system is updated every time when a parcel is scanned in a local depot.

If you don’t see any new information, just check again later. It might be that your parcel is still in transit and hasn’t reached yet a new depot.

However, if you noticed the package is stuck, please contact us immediately. We will work quickly to resolve the issue and resend it to you as soon as possible.

CANCEL ORDER

An order cannot be cancelled once it has been prepared for shipping.

REFUNDS

For all products, excluding seeds, our refund/return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do accept returns and exchanges for Gardening Tools and other products than seeds.

• Note: The Shipping Fee is non-refundable 
• Note: We do not provide a return shipping label.

For Seeds we do not accept returns, exchanges or refunds; All sales are final.

We do not refund delivered packages.

However, if you did not receive your package contact us.

NOTE: In order to resend your package we need you to go to the Post Office with the tracking number and request a document that proves that your package was not processed by them.

PAYMENT INFORMATION

We accept MasterCard, Visa, American Express, Shop Pay,  and PayPal. 

DISCLAIMER

Seed is a live product which depends on grower skills, such as proper planting time, seed depth, type of soil, irrigation, proper use of fertilizers, weed controls, fungicides, insecticides, disease free soil, and reasonable weather conditions during the growing period. Germination is affected by factors as temperature, moisture content, light intensity and planting method. These factors are totally out of the seller's control and are the buyer's responsibility and risk. The seller cannot unconditionally guarantee seed to perform properly regardless of conditions or the buyer's methods or mistakes.

Thank You For Your Support!